BIGTREETECH Octopus V1.1

Returns (Change of Mind)

If you ordered the wrong thing we will accept returns of new, un-opened items in their original packaging within 14 days of the order delivery date provided they are in saleable condition. We think it is better that you spend your money on the things you do want, hopefully with us next time. 

It does take us a while to process a return order, inspect it and restock it so a 20% restocking fee is applicable and you pay the return shipping. Only the price of the goods less the restocking fee is refundable. The initial shipping charge is not refundable. Please contact us to obtain a return authorization code before making a return.

return@dremc.com.au or create a ticket here

We do not accept change of mind returns for refund of return item after 14 days, so please confirm item you have received is is compatible and what you have ordered. 

Cancellations

Please contact us as soon as possible if you would like to cancel or change your order. You can cancel an order free of charge if we receive your cancellation request before your order is processed and we start creating a bubble wrap and cardboard safety capsule for your goodies. Please be quick though as we try and get goods sent asap.

support@dremc.com.au [After Sales Support] or create a ticket here

Do note, once item has been shipped and in transit any return is consider a change of mind and restocking will be applicable and initial shipping is not refundable. 

DOA/Missing Item

Defective item on arrival (DOA) will be replaced with a like item or a replacement or refund depending on situation. 
Terms and conditions of manufacturer's warranty apply to defective items after 3 days. It may be a requirement to return the defective goods directly to the distributor, manufacturer, or an accredited service agent (DREMC-STORE / Us) or providing photo/video evidence of fault. 

So please contact us ASAP if you have received DOA or missing item. If it our mistake, replacement or a partial refund of the item in order will be offered. 

General Return Policy 

Please do not send DREMC-STORE any items that do not meet the return criteria listed above. They will be freighted back to the customer at their own cost. 

Should you return items that were placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Refunds will be made within 1-5 business days of DREMC-STORE receiving your return in the form of the original payment method. Payment processing across bank or payment method may vary 1-5 business days. 

Open Box / Clearance Item

Please confirm you're happy with condition listed for clearance / open box item as change of mind is not allowed. 

Unsuccessfully Delivery 

Any delivery forwarded to local Post office due to unsuccessfully delivery attempt should be pickup within time frame(5 business day). If any item is returned back to DREMC-STORE due to no collection it will result in customer is required to pay for re-sending order out again. If no communication from customer, the order will be held for 5 business day before original goods minus shipping and restocking fee will be refunded. 

Making a return

To return goods, you will need to:
Ensure that your items meet the return requirements of the DREMC-STORE return policy listed above.
Send an email to return@dremc.com.au detailing the reason for your return or create a ticket here. Please include your full contact details purchase information including invoice number, and date purchased.
Wait for a reply email from DREMC giving you approval and a 'Returns Authority' number for your return.
Write down the supplied 'Returns Authority' number on a copy of the invoice/order confirmation of the items and include this with your return.

Send returns to:
DREMC-STORE
PO BOX 5340
ALGESTER QLD 4115
AUSTRALIA

Note: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked and you have adequate insurance cover. DREMC will not be held responsible for any items that are damaged or lost during a return.

Errors and Omissions Excluded