• This Privacy Policy describes how store.dremc.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
• By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Collecting Personal Information

The kinds of personal information we collect or which we may hold about you may include:

• your name;
• your address;
• your telephone/mobile number(s);
• your e-mail address;
• payment information;
• transaction information;
  
• your user name and password;
• information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;
• information on how you use our products and services;
• your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for some example information about what Personal Information we collect and why.

If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to undertake certain activities for you such as providing you with requested information, products or services. 

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site which includes current item in carts.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Shopify and payment processed such as Shopify, Paypal, Afterpay, ZipPay(if paypal cookies exist on browser), Google LLC, Meta Inc.
  

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (may including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Auspost, Xero, Paypal, Afterpay, ZipPay, Aramex, Courier Please, DHL Express, Fedex (Data may be only shared to all or some of listed services to process your order,  for example data is only shared to PayPal if you use PayPal express checkout for instance, or information is pass onto Courier) Payment information is collect by the respective payment gateway we do no personally any hold credit/debit card information.
  

• Examples of Personal Information collected: name, order information, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, Auspost, Xero, Paypal, Afterpay, ZipPay, Aramex, Courier Please, DHL Express, Fedex , Google LLC, Meta Inc. (Data may be only shared to all or some of listed services to process your order,  for example data is only shared to PayPal if you use PayPal express checkout for instance, or information is pass onto Courier) Data may be sent to advertiser in hash form to match with external ads performance tracking purposes.
  

Customer support information

• Examples of Personal Information collected: Email
• Purpose of collection: to provide customer support and tracking notification.
• Source of collection: collected from you.
• Disclosure for a business purpose: may be shared with our processor Sendle,  Auspost, Aramex, Courier Please, DHL Express,Fedex , Freshworks(Our Support Desk provider).

• Examples of Personal Information collected: Phone
• Purpose of collection: to provide customer support and tracking notification.
• Source of collection: collected from you.
• Disclosure for a business purpose: may be shared with our processor Sendle,  Auspost, Aramex, Courier Please, DHL Express, Freshworks(Our Support Desk provider).

• Examples of Personal Information collected: Address
• Purpose of collection: to provide customer support and tracking notification.
• Source of collection: collected from you.
• Disclosure for a business purpose: may be shared with our processor Sendle,  Auspost, Aramex, Courier Please, DHL Express, Fedex, Freshworks (Our Support Desk provider).

• Examples of Personal Information collected: Order Details
  
• Purpose of collection: to provide customer support and tracking notification.
• Source of collection: collected from you.
• Disclosure for a business purpose: may be shared with our processor Sendle,  Auspost, Aramex, Courier Please, DHL Express,Fedex , Freshworks, (Our Support Desk provider).

Marketing information

• Examples of Personal Information collected: Email
• Purpose of collection: to provide customer store update, promotions and product review reminders.
  
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor JudgeMe, Shopify Email.

• Examples of Personal Information collected: Name
  
• Purpose of collection: to provide customer store update, promotions and product review reminders.
  
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor JudgeMe, Shopify Email.

• Examples of Personal Information collected: Order Details
  
• Purpose of collection: to provide customer store update, promotions and product review reminders.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor JudgeMe, Shopify Email.

• Examples of Personal Information collected: Website interaction
  
• Purpose of collection: to provide targeted promotions
  
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify Email, Google LLC, Meta Inc

Why does DREMC collect, hold, use and disclose personal information?

DREMC collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:

• providing you with products and/or services you have ordered/purchased;
• dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
• marketing our products and services and providing advice on our products;
• developing and improving our products and services;
• in connection with our loyalty or reward programmes and competitions;
• the operation and administration of accounts or subscriptions that you have with us;
• payment processing;
• processing a refund or exchange of a product;
• carrying out certain checks (for example, for our fraud or theft prevention processes, if you wish to open an account with us, obtain credit from us, collect goods from a DREMC warehouse or storeroom, or pick-up goods in-store that have been ordered online);
• third party platforms like Facebook, Instagram and Google, in an anonymised form for the purposes of displaying banners, advertising or content based on your personal information or preferences;
• third parties like Google to enable us to manage information collected from the Websites and perform Website Activities;
• interacting with companies or organisations with whom DREMC has a business relationship (where you work for, or otherwise represent, such an organisation);
• reconciling payments due to DREMC from suppliers in relation to goods or services provided to you by those suppliers;
• purposes relating to any third party acquisition or potential acquisition of an interest in DREMC or its assets;
• if goods you purchase from DREMC are subject to a product recall, the manufacturer or distributor of those goods; and

We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you.

Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with DREMC’s normal document retention practices for accounting, legal and business purposes.

Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want or deal with a request, enquiry or complaint that you have.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Marketing

We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email/SMS.

Please note that when you create an order with us your details by default the checkout box is ticked for marketing so your email/name will be added to our marketing database to receive information relating to DREMC and our products. You may also choose to receive such information by subscribing to our marketing database via our websites. We will stop use your personal information for marketing purposes where you have opted out of receiving such communications.

How to unsubscribe

To opt-out of receiving DREMC marketing materials, you will need to unsubscribe from our marketing database.

• Emails: Select the 'unsubscribe' option in one of the emails that you've received from us to unsubscribe from email marketing, this option can usually be found at the bottom of the email. Please note that if you have an account with DREMC, we may still need to send you essential information about your account. We recommended you don't blacklist "support@dremc.com.au" as any support reply will be use this email or "info@dremc.com.au" as all order related email are sent using this email.
  
• SMS: When we send you marketing communications by SMS you will be able to opt-out from SMS marketing by texting STOP to the number in the SMS we sent you.
• Contact Us: You can always contact us by submitting a ticket. 
  

 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Log Files

DREMC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your Rights

You can request us to deleted all information associated to an account (email) by sending us email to support@dremc.com.au with your request. Do note, we may take 30-120 days to fulfilled this request as some data processors require 120 days to process request. Some basic information will remain such as order number and what product was ordered and order amount for instance basic information for Australia tax purposes. Do note, after this request we cannot process any warranty/support request unless you have original invoice.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Google Tag Manager

Integration of Google Tag Manager for easy reloading of services (The provider can use the data collected to contextualise and personalise the ads of its own advertising network, especially if you are logged into an existing account of the service). Read their privacy policy: Google LLC

Google Analytics

Analysis and statistical evaluation of the website (The provider may use the data collected to contextualise and personalise the ads of its own advertising network, especially if you are logged into an existing account of the service or ads ID), this record is deleted every 180 days. Read their privacy policy: Google LLC

Meta Inc

Analysis and statistical evaluation of the website (The provider may use the data collected to contextualise and personalise the ads of its own advertising network, especially if you are logged into an existing account of the service or ads ID), this record is deleted every 90 days. Read their privacy policy: Meta Inc

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

DREMC does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Reviews/Questions/Reviews

1. Public Visibility of Questions & Answers / Reviews

When you ask a question about a product or review a product, your submission (including any personal details you include) may be published publicly once answered. This ensures other users can benefit from the same information. Publicly visible platforms may include:

• Product pages,

• Community forums,

• FAQ sections, or

• Social media channels.

Note: Avoid including sensitive personal information (e.g., full name, address, phone number, email, or order numbers) in your question body. We include a note for each submission box for questions/reviews, the ones marked "Public" will be visible to the pubic once question has been answered or review submitted. 

2. Use of Nicknames or Abbreviations

To safeguard your privacy, we recommend:

• Using a nickname (e.g., "Traveler_Jane" instead of "Jane Smith").

• Abbreviating identifiers (e.g., "Order #45XX" instead of "Order #456789").

• Avoiding references to third parties without their consent.

3. Data Collection & Use

• Information You Provide: We collect questions, contact details (if required for follow-up), and metadata (e.g., submission time).

• Purpose: Your data is used solely to address your inquiry and improve our services.

• Retention: Questions, answers and reviews may remain publicly visible unless removal is requested (see Section 5).

4. Data Sharing & Disclosure

• Public Sharing: Questions, answers and reviews may be visible to all users.

• Third Parties: We do not sell your data. However, aggregated or anonymised content may be shared with partners for service improvements and to answer your questions. 
  

5. Your Rights & Choices

• Editing/Removal: To edit or delete a question containing personal information, contact us at [please submit a ticket] with product link and screenshot of the review.
  

• Anonymity: You may use pseudonyms, but ensure submissions remain respectful and lawful.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please submit a ticket or by mail using the details provided below: PO BOX 5340 ALGESTER QLD 4115.

Errors and Omissions Excluded