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A support ticket is created when you send a message, if you don't received ticket number reference, you may have enter incorrect email or use submit ticket option or "need help" widget on the bottom left of the page.


Please checkout our knowledge base for FAQ or Product install guides, if you need further assistance please use our ticket system for any before/after sales support as it supports video/photo uploads.

If you need urgent order assistance. You can call during 10am - 4:30pm during weekdays, other times you can leave a voicemail for call back request. Do note, hidden caller id or internationals call(non AU) will not be accepted. For International customer support, please reach out support via email. Due to a small team at DREMC, support line may be busy you can always try again at later time if that is case.

We cannot offer extended troubleshooting/technical assistance over the phone, only basic compatible/stock check/servicing booking/sales inquiry. If you need over phone troubleshooting, please see our 3D Printing Consulting pricing or inquiry our service contracts, otherwise all technical inquiry is handled through our ticket system or on our discord server.

Call Us: 0480 080 180

By submitting your data you are agreeing to the terms stated in the Data Protection Policy on store.dremc.com and support.dremc.com.au and creating a ticket. If you don't receive confirmation ticket number after send message please double check email is enter correctly.