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Our Support Hub

Support Center
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Leave us a message

A support ticket is created when you send a message. If you do not receive automatic email with your ticket number reference email, you may have entered an incorrect email address. You can also email support@dremc.com.au; you should receive an automatic ticket reply if your email was successfully received.

Additionally, you can use the "Need Help" widget located at the bottom left of the page (Desktop View) to submit a ticket or use the "Submit Your Ticket" link above.

Contacts

Please refer to our knowledge base for FAQs and product installation guides. If you need further assistance, use our ticket system for any pre- or post-sales support.

If you need urgent order assistance, you can call us between 10:00 AM and 4:30 PM on weekdays. Outside of these hours, you may leave a voicemail requesting a callback. Please note that calls with hidden caller IDs or international calls (non-AU) will not be accepted. For international customer support, please contact us via email/ticket system or our discord server. Due to our small team at DREMC, our support line may be busy. If you encounter this, please try again at a later time or leave a voicemail. Calls won’t be answered after business hours. If you prefer, you may leave a voicemail, and our support team will return your call or contact you via email on the next business day.

We can only provide basic compatibility checks, stock inquiries, service bookings, and sales inquiries over the phone. Extended troubleshooting or technical assistance cannot be offered via phone. If you need phone troubleshooting, please contact us through our designated support channels, please see our 3D Printing Consulting pricing or inquiry our service contracts, otherwise all technical inquiry is handled through our ticket system or on our discord server. After hours, including weekends and public holidays, our team volunteers their time for support. However, this is limited to digital channels like Discord and Support Ticket/Email. Please note that phone support is not available after hours.

Call Us: 0480 080 180

By submitting your data you are agreeing to the terms stated in the Data Protection Policy on store.dremc.com and support.dremc.com.au and creating a ticket. If you don't receive confirmation ticket number after send message please double check email is enter correctly.