Shipping

Sorry we currently don't offer pick up to consumer. Currently all website order is delivery only.

If you need same day delivery within Brisbane, please contact us for Uber/DiDi Courier options. See shipping options: https://store.dremc.com.au/policies/shipping-policy

If you're business/education and require on site servicing, please contact our support.

Orders usually will take same or within 1-2 business days for us to dispatched your order if all item are in stock. On rare occasional order may take up to 3 business days if that happens, you will be notified via Email regarding the delay. You will only notified if dispatch of your order is over 3 business days.

Our same day dispatch is 1PM AEST for AUSPOST and DHL shipping method only.

Aramex/Courier Please is pickup within 1-2 business day. AusPost pick up orders daily, to ensure fast and consistent dispatch via this service. On rare occasional out of our control, pickup may be delay due to external factors, we can only ensure your order is packed and ready for pick up from third party courier. 

Why 1PM AEST? This ensure your item is packaged and is picked up by Australia Post. This mean, delivery within same city and certain areas arrives within next business day (On average 90% of our delivery). This is not guarantee, as all these are third party courier services and delay can occurred out of our control.

Any Backorder item will be dispatched as soon we have stock on hand. We will provide a ETA via email if that occurs.

Please check out shipping policy for estimate time to international destination or at checkout or on courier website.

Transit estimate is provide at checkout for Australia Post (base on our past orders), we can only guarantee pick up/dispatch of orders within our policy, for up to date transit time please refer to each service website or estimate delivery date.


AusPost Parcel is usually within 1-15 business days. (Australia)

AusPost Express is usually within 1-3 business days. (Australia)

Standard (Aramex/Courier Please) is usually within 1-15 business days. (Australia)

DHL Express is usually within 1-4 business days. (Australia Metro) 1-3 additional business day for rural.

Please check out shipping policy for estimate time to international destination or at checkout or on courier website.

At checkout you can select from a list of courier, orders can be shipped via Australia Post as it offer customer to use PO Box and Parcel Locker/Collect Address without any issues, we also offer other third party courier such as Aramex, Courier Please, DHL Express please use physical address for these couriers, otherwise your order may be cancelled due to invalid shipping address.

DHL Express is offered to business addresses or urgent delivery, offering next business day to the majority of metro business address [Contact us if you need delivery by date request]. We still recommended Express Post for fastest method to residential address.

Before Sales

Mixed and match any brands filament. Automatically applied at cart.

Mix Filament Cart

3% 3+ Rolls
6% 5+ Rolls
10% 10+ Rolls

DREMC Filament

5% 3+ Rolls
8% 6+ Rolls
12% 12+ Rolls

Looking for more filaments or bulk spare parts? Contact us for more extensive saving.

We try and keep everything in stock. All our product include live stock count for all products.

We provide a rough estimated for expected stock for some select product. This ETA may change depending on shipping condition and may update anytime.

Item with available on back-order are source from supplier within 2 weeks from local/overseas warehouse. Due to reduce international flight, this is conservative estimates, ETA may be quicker depending on supplier.

All orders with product that is on backorder will received a email on update on status on backordered item. We will offer option to shipped the order when all item becomes available or send available item first.

Yes, all part are source genuine from respectfully supplier/manufacturers unless product branded "DREMC" where it in-house sourced parts, these are mostly product found in tools and general spare parts or our assembled and custom order parts from OEMs.

To double check product manufacturer, please refer to blue text under each product listing. Some product are "compatible spare" to offer slightly modification either offering either better reliability or better price point for certain applications.

Do note, some OEM like E3D use generic clear opp packaging for their spare parts. Feel free to verify us on E3D Official Reseller Page for instance. https://e3d-online.com/pages/reseller-map

All our product are backed by original manufacturer warranty, More Info

Are you education or a business and require quotes or term payments?

Check out policy up to date policy below or contact us at sales@dremc.com.au

https://store.dremc.com.au/pages/purchase-orders-educational-institutes-government-agencies

Do you need send customer spare parts without holding inventory? Do you service or maintain or sell printers but don't want hassle holding spares? If so, please contact us to discus a partnership.

Our reseller and partners will have ability to place order minimal branding, bulk discount or term payment.

Please email sales@dremc.com.au to apply. Approval is by DREMC and our official partners are listed in our brands: https://store.dremc.com.au/pages/brands

After Sales & Return & Warranty

Invoice is downloadable once your order has been shipped, in the footer of tracking email from us. The download link is located on the footer of the email. It also accessible if you create/login in your account and view your previous orders.
How to Guide Click Here

You can also email us support@dremc.com.au or use 'contact us' with your order number if you and we email invoice within 48 hours.

Purchase Order invoice are sent once we fulfilled the order. In most case will be included within your order and emailed to account team.

If you have changed your mind following your order, the returned product has to be unused, and in a condition enabling us to sell the product as new.

Restocking fee may apply and shipping cost is not refundable for change of mind purchases.

Please check our return policy for more information.

Unfortunately we are unable to accept a return on your product if it has been used, as this doesn't enable us to sell the product as new / open box.

However if your item is faulty on arrival or develops a fault please get in contact with us and once we deem the product faulty through our Warranty then we shall be able to accept a return or issue replacement/refund in line with our Warranty Policy.

We will honour any manufacturers warranty if applicable. Please check each manufacturer warranty policies and length or contact us for information. Some product have limited wear lifetime warranty and request are forwarded to our manufacture and if approved replacement are dispatched from our warehouse if item are stock locally.


DREMC PRODUCT warranty covers any defects in material and workmanship in products purchased from the DREMC website for a period of 6 months from purchase. This warranty is subject to the following exclusions:


1. Does not apply if the product has been tampered with, repaired and/or modified by non-authorised personnel.

2. Does not apply to damage caused by incorrect assembly or abuse of the product.

3. Does not apply if the product is not proven to be faulty.

Our user guides and manual are located on our Support Ticket website.

https://support.dremc.com.au/support/home

After Sales Support

General Website Enquiry