Shipping

Orders usually will take same or within 1 business days for us to dispatched your order if all item are in stock. On rare occasional order may take up to 2 business days if that happens, you will be notified via Email regarding the delay.

Our same day dispatch is 1PM AEST.

Why 1PM AEST? This ensure your item is packaged and dispatched within Australia Post cut off time. This mean, delivery within same city and certain areas arrives within next business day (On average 90% of our delivery).

Any Backorder item will be dispatched as soon we have stock on hand. We will provide a ETA via email if that occurs.

Please check out shipping policy for estimate time to your state/country.

Standard Parcel is usually within 1-10 business days.

Express Parcel is usually within 1-3 business days.

Please check out shipping policy for estimate time to your state/country.

Majority of orders are sent via Australia Post as it offer customer to use PO Box and Parcel Locker/Collect Address without any issues.

Larger purchase may utilised other couriers.

Yes, we support them as we use Australia Post as our primary carrier.

Please checkout AusPost Website for more information regarding coverage and speed.
https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage

Sorry we currently don't offer pick up to consumer.

Pick up from/to B2B (Business to business partners) by appointment is available. If you're a established business please contact us on sales@dremc.com.au for us an setup an account. We only accept purchase order and direct deposit. Please refer to Purchase Orders Info. [Pick up is limited to bulky/large orders/printer repairs/refits]

This is due to warehouse location and limited public access throughout the day. Please subscribe to our newsletter for our upcoming plan for showroom+warehouse in late 2022.

Before Sales

We try and keep everything in stock. All our product include live stock count for all products.

We provide a rough estimated for expected stock for some select product. This ETA may change depending on shipping condition and may update anytime.

Item with Available on back-order are source from supplier within 2 weeks from local/overseas warehouse. Due to reduce international flight, this is conservative estimates, ETA may be quicker depending on supplier.

All orders with product that is on backorder will received a email on update on status on backordered item. We will offer option to shipped the order when all item becomes available or send available item first.

Yes, all part are source genuine from respectfully supplier/manufacturers unless product branded "DREMC" where it inhouse sourced parts, these are mostly product found in tools and general spare parts or our assembled and custom made upgrade kits.

Do note, some OEM like E3D use generic clear opp packaging for their spare parts. Feel free to verify us on E3D Official Reseller Page. https://e3d-online.com/pages/resellers


Return & Warranty

If you have changed your mind following your order, the returned product has to be unused, and in a condition enabling us to sell the product as new.

Restocking fee may apply and shipping cost is not refundable for change of mind purchases.

Please check our return policy for more information.

Unfortunately we are unable to accept a return on your product if it has been used, as this doesn't enable us to sell the product as new / open box.

However if your item is faulty on arrival or develops a fault please get in contact with us and once we deem the product faulty through our Warranty then we shall be able to accept a return or issue replacement/refund in line with our Warranty Policy.

We will honour any manufacturers/reseller warranty if applicable. Please check each manufacturer warranty policies.

After-Sales

Invoice will be emailed within 1 week of purchase.

Please email us accounting@dremc.com.au or use 'contact us' with your order number if you require your invoice urgently.

Note: Business partner invoice will be email within 2 business day.

Our user guides and manual are located on our Freshdesk website.

https://dremc.freshdesk.com/

After Sales Support

General Website Enquiry