During the late December and early January holiday period, our warehouse and off site servicing departments will be closed. However, our online store and email support will continue to operate at limited capacity during this time.
Key Dates and Changes:
- Our store will be closed, with limited email support (48-hour response time compared to same-day replies) and no phone support, from 21st December 2024 to 2nd January 2025.
- Orders placed between 20th December 2024 and 3rd January 2025 will be shipped by 6th–7th January 2025. Warehouse will operate up to 22nd December, we still will process some last minutes orders depending on courier on Monday 23rd but this not guaranteed.
- Normal operations, including phone support, resume on 6th January 2025 onwards.
Order Deadlines for Pre-Break Shipping:
- Orders placed on or after 1PM 20th December 2024 (AusPost Only) will be dispatched based on urgency**.
- For parts or filament needed before Christmas or New Year’s, please place your order before the courier cutoff dates. Contact our support team with your delivery postcode for carrier recommendations.
Support During the Holiday Period:
- All inquiries should be submitted via email or through our ticketing system.
- Phone lines will redirect to voicemail. Voicemails will be addressed once we return to the office on 3rd January 2025.
- Service contracts, please refer to your contract and email sent in early November or contact us if you have any additional concerns.
- New off-site jobs request will resume around early February.
Thank you for your understanding, and we wish you a joyful holiday season!
https://support.dremc.com.au/support/tickets/new
Thank you for being a valued customer and for all your support in 2024. From all the small team at DREMC would like to wish all our customers a very Merry Christmas and best for the new year!
Christmas lodgement dates
(NSW/ACT/VIC/QLD/SA/TAS) (Metro Area)
- AusPost Parcel Post: 18th December (1pm AEST)*
- AusPost Express Post: 20th December (1pm AEST)*
- Courier Please: 11th Dec 2024
WA/NT (Metro Area)
- AusPost Parcel Post: 16th December (1pm AEST)*
- AusPost Express Post: 19th December (1pm AEST)*
- Courier Please: 8th Dec 2024
More Info or for International Destination, please check AusPost Website: https://auspost.com.au/business/shipping/christmas-lodgement-dates
Courier Please 9 Dec 2024*: https://www.couriersplease.com.au/Media/2024_Christmas_Cutoffs_A4_PREVIEW_1_03_207f59650a.pdf
Aramex Wed 11 Dec 2024*:https://www.aramex.com.au/media/2090/aramex-xmas-cut-offs-2024-bri.pdf
For DHL Express/Fedex, please contact us, as it can vary depending on countries and region and type of services selected.
*Please allow extra 1-5 days for rural area.
As we head into the new year, we are is committed to continued consistent supplies for your 3D printers needs. As always you can contact us if you have inquiry or concerns, we are here to help you journey into 3D Printing.
2024 ReCap
- Positron 3D Printers Kits
- New LDO Voron Rev D 3D Printer Kits
- Same 3D Printer filament and lower cost
- Reach 1k in stock individually SKU!
- DREMC Legacy Fans Conversion (Ender 5 Series / Ender 3 Series)
- Select range of West3D products
Some new product launches and store updates:
- Turtle Box (Q1)
- Creality K2 Plus 3D Printer Spares Parts (Q1)
- Creality CFS & CFS Spares Parts (Q1)
- Nevermore Carbon (Q1)
**AusPost Express and DHL/Fedex order will be priorities, AusPost Standard and other Courier like Courier Please/Aramex will be dispatched by 6th January 2025.