Shipping policy
TABLE OF CONTENTS
Deliveries within Australia
Our domestic shipping rates start at:
We make every effort to provide our customers with a variety of shipping options. During checkout, you'll be able to compare costs and delivery times to choose the option that best suits your needs. Shipping from Brisbane Australia. TL;DR: We ensure all in-stock items/orders are packed within 1 business day. We have daily scheduled collections with most couriers to ensure quick dispatch, but delays caused by third-party couriers are outside our control, such as no collection by couriers.
Please ensure AusPost service are selected for Po Box/Parcel Collection/Lockers address, otherwise redirection/RTS fee may apply or delay in order fulfilment may occur, while we reach out to update shipping address or let you know additional difference to upgrade service to Australia Post.
Our suggestion is pick service you have good experience with for the best delivery experience.
- from $9 AusPost eParcel Standard Post (typically 2-10+ business days*, tracked & Signature on Delivery + Insured***)
- from $10+ AusPost eParcel Express Post (typically 1-4+ business days*, tracked & Signature on Delivery + Insured ***))
- from $9+ (Aramex, Couriers Please) (typically 3-7+ business day within Metro SE QLD/NSW VIC , 5-12+ business days other interstate metro, tracked) only service physical address. (Signature on delivery when possible determined by the courier or request ATL once tracking is provided***) (We don't recommended this service for WA/TAS (as it can take 10-15 business days from Brisbane QLD or remote/rural areas. This service is best suited for business address or metro address on east coast. This is not recommended for apartments/units where there limited access/person on site to receive deliveries, if you have building have mail room/concierge that can accept third party couriers previously/currently it should be okay. Otherwise you can always opt for workplace address if that's more suitable or allowed. As these service offer limited nearby pick up location if delivery cannot be left in safe location or with person at that address compared to Australia Post.
- [Service Paused] from $40+ Uber/DIDI Courier^ (same day delivery during business hours order before 12:00PM), fixed price table depending on distance from our warehouse. Max 20 KG, some items are excluded.
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$9 Fixed AusPost Tracked Letter Priority (typically 2-10+ business days) Excluded from same day dispatch, by next business day (Limited tracking event, on some instance only final delivery is only tracking event). Please avoid using parcel locker address, otherwise you may find the delivery may take longer due to redirection to your back up address or LPO. [Limited to select 3D Printer Nozzle <$40 value] or contact us if you wish to use this service for other smaller spares.
- $50+ DHL Express (1-4+ business day metro) - Usually next day to metro business address on the east coast - They may do delivery on weekend in some areas (only service physical address), we would not recommended for rural/remote area, as delivery can be forwarded to third party courier and delivery performance/service may differ depending on region.
Shipping costs do increase for heavy or oversized products, large orders, or remote/rural delivery addresses. Please note that we do not offer any transit time guarantees or compensation if the item arrives later than expected once it has been handed over to the third-party courier. The estimated time of arrival (ETA) provided is the transit time by the courier once the item has been picked up. We cannot group two distinct orders placed separately, and shipping fees will apply to each order and also larger flat items and long product are shipped separately compared to general spares/filament to ensure those arrived safely. If you want us to manual quote freight for large complex order, please contact support for quote, with items you need.
We offer delivery service to physical addresses within Australia, along with PO Boxes, Parcel Locker/Collect (For AusPost Service ONLY). Aramex/Fastway , Courier Please, DHL Express shipping available for physical address only or PO Box Plus. Due to order volume if you have selected non AusPost service for Parcel Locker/Po Box, you are responsible for re-freight/redirection fee of the item or change of mind return policy applies. As our system relied on some automation to ensure order are dispatched in timely manner.
[If you find any above listed rates are not showing at checkout or require manual freight re-quote or shipping recommendation for your area, please contact support]
Orders will be dispatched in 1 business day for in stock goods for AusPost Parcel Service/DHL Express/Fedex/Courier Please excluding any local Brisbane, Queensland State or Australia National public holidays), for back order goods please check listing for estimated lead uptime or wait for our email to provide you with estimate shipping date. On rare occasional out of our our control, dispatch may be delay due to external factors order may take longer to process, for instance courier API service being offline, shortage of staff due to health, missed/no pick up by courier. During period of extended public holiday or store holiday, a banner/pop up may appear on website to provide with updated dispatch dates.
Aramex(1-3 business day) is excluded from same day dispatch, dispatch within 1-3 business day excluding any Queensland/National public holidays. This is due to inconsistent pick up history(Aramex), only order placed before end of business day prior will be picked up within 1-3 business day we aim for next business days(Aramex). When there courier availability issues from Aramex we may switch AusPost or Courier Please carrier at our cost to fulfilled your order and delivery within stated delivery ETA. (Ie: item are not collected within 3 business days)
We recommend Australia Post, as we schedule afternoon (PM) pickups daily and most missed deliveries are typically handled at the local LPO. For non-urgent business or metro areas on the east coast and large orders we suggest using Aramex or CourierPlease for lower freight cost(budget customers), especially if you have previously received good service from your local franchise’s delivery driver. Otherwise, Australia Post is our recommended carrier for residential areas or remote/rural areas. Courier Please is daily AM (Morning) pick up so we aim items order before 5pm to be dispatch by next business day morning. AusPost is daily PM (Afternoon) pick up, Aramex/DHL/Fedex are AdHOC at this stage due to inconsistent demand but from our experience Fedex/DHL pick are more consistent even if AdHoc as those more premium service.
*Please check AusPost updated delivery time to your state from QLD. (https://auspost.com.au/service-updates/domestic-delivery-times).
**Aramex/Fastway Delivery Estimate and Delivery Areas: https://www.aramex.com.au/media/2406/amxdeliverytimeframesa3v5.pdf. Service Area Updates: https://www.aramex.com.au/our-services/service-updates/ Couriers Please (CP).
***Please note that all parcels are required to be signed for by default where possible; they cannot be 'safe drop' (ATL). If you choose to have your parcel left as a safe drop, you will be held responsible if the parcel goes missing, after delivery scan to correct address. Leave a message before checkout in cart message for ATL Requests or request via your AusPost Account/App once tracking is provided.
For Courier Please, you will also receive an email asking if you want to choose the ATL service once the order has been picked up. For Aramex, you usually receive an email notification a day before delivery where you can request ATL, or you can email or call Aramex with your tracking number to make this request.
Please note that safe drop (ATL) options for higher-value orders are disabled by default due to transit insurance, or the courier may deem the location unsafe for ATL. If you have complex delivery request, please leave a delivery note at cart before checkout.
****Please check DHL Express updated delivery time to your state from QLD 4115
https://www.dhl.com/au-en/home/get-a-quote.html
Will the size of my order affect the expected dispatch date?
If your order is over 100 individual pieces, please allow up to 2 business days for dispatch due to the high levels of packing required during peak periods.
^Local Delivery Policy (Same Business Day) - Uber/DIDI Courier [MUST BE PRESENT FOR DELIVERY CODE]
1. Order must be placed before 12:00 PM AEST, please call or contact us to confirm if you need this service after 12:00 PM AEST. Order Placed after this time, will be picked courier the next business day.
2. Order will be picked by Uber courier contractor between 9:00AM-12:45PM, delivery usually within 15-45mins. You must be present to received the order. If you choose to safe drop your parcel you will be held responsible if the parcel goes missing. If you wish to set desire delivery time frame, please request at checkout we best try to accommodate delay pick up so item arrive within your request time frame.
3. Order must under 20kg in weight (You can check order weight at cart page). 3D Printer kits are excluded from this service and will be cancelled and refunded.
4. At our discretion we may cancel this local delivery or switch to AusPost Express service due to excessive order size or order value or other factors. You will be refunded and re-issued the invoice/order. See our website for order terms and conditions: https://store.dremc.com.au/policies/terms-of-service
5. Service provided by a third party, on rare cases delivery (pick up by courier) may take longer than 1 business hour, due no drivers or driver doing multiple deliveries.
6. If you require this service before/after cut off time, contact our support to arrange. if you need item ASAP during business hours, contact support and depending on day/time we may able to arrange delivery within the 1 hour.
7. Order not within the above listed policy will be cancelled and refunded at our discretion.
8. You will be SMS driver info and delivery estimates and also delivery code which you MUST present to driver for goods.
9. DOA/Warranty replacement are shipped via our selected courier (AusPost Express or your next order).
Same Day Dispatch Guarantee
- We can only guarantee for in stock goods under <100 pc/items are packed and ready to be dispatched that same day for PM collection by AusPost/DHL/Fedex if order are placed and confirmed/paid before 1pm AEST.
- During peak period, we may priorities domestic Express Post services.
- In the event of any national, state, or local public holiday, your order will be dispatched on the next business day. If the store is on an extended break, a banner and a note in the cart will indicate when your order will be dispatched.
- ****Situations outside our normal control can cause delays in same-day dispatch or pickup guarantees by our partnered couriers. These factors may include label API creation downtime, missed pickups due to external factors such as natural disasters, un-planned/planned power outages, accidents, traffic changes, or staffing shortages. Where possible, we will make alternative arrangements to dispatch your goods within the following business days if such issues occur or provide store banner to notify customer of potential delay in dispatch, that is planned. We will contact affected Express Post/DHL Express/Fedex customers within same business day. Standard Post customers will only be contacted if expected dispatch dates exceed 2 business days.
- This guarantee excludes any large international orders, as larger orders may require additional paperwork and manual review.
- However, this does not necessarily mean the order will be delivered on the same day. Delivery times depend on the courier service. This means your order will be packed on the same day and will be available for our daily pickup by AusPost or for same-day pickup bookings with DHL and FedEx.
You can you track you order via below websites depending on your order, tracking are emailed usually in batch everyday:
https://www.couriersplease.com.au/tools-track
https://www.dhl.com/au-en/home.html
Pre-orders & back-orders
DREMC-STORE aims to provide accurate shipping & delivery estimates for pre-order and back-order products, but may be limited by production delays, shipping delays, and other factors outside of our control such as manufacturer.
More information may be available on pre-orders and back-orders, on a case-by-case basis. Please contact support at the email listed in our site's footer for more details.
Unsuccessfully Delivery
Any delivery forwarded to the local Post Office (AusPost) due to an unsuccessful delivery attempt must be picked up within 4-7 business days (depending on courier).
For third-party couriers like DHL Express, Courier Please, or Aramex, unsuccessful deliveries will either be ready for collection at a local collection point (e.g., a local newsagent) or a locker box (e.g., DHL Express at a nearby 7-Eleven or newsagent). If no local agent is available, you may need to pick up the parcel from the courier's depot, or you can request a re-delivery at a suitable time directly with the courier. Couriers may offer next-day re-delivery if the location is not a unit, apartment, townhouse, or gated community. Please note that you will be held responsible for any lost or missing goods after the delivery scan. If you encounter issues contacting the courier, please reach out to us for assistance.
Redirection of a parcel may be possible while it is en route, but this will incur additional freight charges and is not guaranteed to be successful. If the redirection request is not fulfilled by the courier, any additional freight charges will be refunded. This service is limited to certain orders and is usually due to minor misspellings. Please ensure that your shipping address is correct, as in some situations we cannot update or change the shipping address until the parcel is returned to us. This may result in a change of mind return and re-shipment.
In some cases, selected courier services may determine at the time of delivery that your address falls outside their standard delivery network (commonly rural or remote locations).
If this occurs, the courier may:
Require additional payment to complete delivery to your address
Offer delivery to a nearby collection point instead
Return the parcel to us
We will contact you if your order cannot be delivered as expected. You may choose to:
Pay the additional delivery surcharge
Provide an alternative delivery address within the courier's coverage area
Collect the order from their depot
Cancel the order for a refund (initial shipping is not refundable) or we re-send item via different courier for freight cost once item is returned.
Please contact us if goods are returned due to unsuccessful delivery or lack of collection. Note that for goods not collected or undeliverable due to incorrect shipping details or failure to collect from the collection point, a fixed fee will be subtracted, and the initial postage paid is non-refundable to cover the cost of return freight charged by the carrier. Contact us for arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.
If an item is returned to us due to non-collection or rejection by the receiver, the customer will be required to pay for resending the order and cover RTS fee.
If we do not receive communication from the customer, the order will be held for 10 business days. After this period, the customer may request reshipment at their own cost if the item remains in stock. Otherwise, the item will be classified as a change of mind return.
Where possible, we will deduct the Return to Sender (RTS) fee from the refund processed back to the original payment method. If the total RTS fees exceed the amount already paid, no refund can be issued, as we have paid the RTS fee out of pocket.
Please contact us lodge a ticket if your order has been RTS.
Lost, stolen or missing goods
If the parcel has been marked as delivered and is stolen from your front door, unfortunately, we cannot cover this loss. You will need to address this with your home and contents insurance. This situation should not typically occur, as all items are sent via a signature-required service unless you have requested a safe drop option with the courier. If no one is home, the item will be redirected to the post office or collection point for collection or re-delivery request.
It is the customer’s responsibility to monitor the tracking information provided and contact your local postal or courier service to ensure the safe and timely delivery of your purchase.
We will assist you in recovering an item to the best of our abilities by lodging inquiry with Courier if issues related to courier fault such as not following delivery instructions.
Please note that if the delivery is shown as delivered by the courier service, we may require a Statutory Declaration stating that you did not receive the item, which some courier require for lodging missing parcels after delivery scan.
Please contact us and lodge a ticket if you believed item has been lost, missing, stolen after delivered scan.
Please note that DREMC is unable to cover any items marked as delivered to your address that go missing after delivery, particularly when Authority to Leave (ATL) has been requested or if the order was shipped via CouriersPlease, Aramex, or DHL Express (Domestic), due to the specific parcel insurance conditions of these couriers based on order value.
For full peace of mind, we recommend selecting Australia Post, as their service offers better insurance coverage, traceability and faster claim process. For each courier its may take up to 5-10 business day or more for them to confirm the item has been lost/missing in transit. As on rare occasional items can eventually show up, if the item has been miss-placed somewhere in transit usually stuck/drop between conveyor belts.
If a missing parcel claim is successful, we will replace or refund the item at no cost to you. Please be aware that these claims can take some time to process, and replacement or refund will only be provided once the claim is approved. If the item is urgent, we recommended re-order and we can send return label and refund shipping for second order for the delay/missing order if its eventually arrives.
Damaged Goods
If there is an issue with your order, please contact us and lodge a ticket with photos and relevant information so we can determine whether you need a replacement part or a complete unit. Depending on the courier, we may also be able to lodge an insurance claim for compensation, but you must contact us within 3 business days with the necessary information; otherwise, we may not be able to process the claim.
Parcel suffering extended delays
As your first point of call, please email or lodge a ticket. We lodge a case with the courier and see why their is a delay and if it can be escalated. Depending on your situation we will email options for trying to get a faster resolution and product to you. We have many orders and we cannot keep eye on every delivery, so please contact us if order has not arrived within a reasonable time.
Please note we do not offer any transit guarantees nor any compensation if it arrives later than expected once item has been lodged with third party courier. We will try best to follow up and ensure your item is delivered in timely manner, if the item is lost or missing, please refer to above lost / missing goods.
AusPost Standard item hasn't arrived within 5-10 business days of the estimated delivery time.
AusPost Express item hasn't arrived within 1-2 business day of the estimated delivery time.
Aramex / Courier Please item hasn't arrived within 10 business days of the estimated delivery time.
For DHL Express, please reach out if there delay within 1 business days of estimated and we can help follow up on consignment on reason of delay.
If you need any issues or have any questions, please create a ticket.
For Printers Repairs
After 6 months, these repaired or inspected goods will be auction off under the QLD Disposal of Uncollected Goods Act 1967. We will contact you twice to notify you collect the items within set time frame and contact method.
Deliveries outside Australia
Deliveries to NZ / Singapore / World
Shipping charges for your order will be calculated and displayed at checkout. We suggest you research the speed of each shipping service we offer before placing a order, as shipping speeds for our shipping services vary depending on the country, and location within the country that you are shipping to.
Your order may be subject to import duties and taxes (including VAT/DUTY), which are incurred once a shipment reaches your destination country. Additionally, since import duties and taxes are part of the nature of shipping internationally, if you refuse to pay duties and taxes for the products you purchased, we also cannot provide you with a refund for the same reason: The package is disposed of by shipping couriers, and the products are lost and not returned to us. From 15th November 2025, we have started to offer import duty or/and tax to limited countries (if the those are collected, those will be display at checkout as those may depend on product HS/CO (country of origin). These are remitted by DREMC to the appropriate authorities and DREMC pay brokerage fee to process these service to international customers to help reduce the final destination cost. In no event is DREMC responsible for additional taxes or fees a foreign jurisdiction may require, this responsibility is retained by the customer.
Please refer to AUSPOST Website for latest news and postage estimate to your area. https://auspost.com.au/service-updates/international-delivery-times or DHL Transit Times: https://www.dhl.com/au-en/home/ecommerce-solutions/shipping-services.html or Fedex: https://www.fedex.com/en-au/shipping.html
Do you have DHL/Fedex account you want use your company shipping rates, contact us for a invoice if you wish to use your account to charge for freight cost. We will provide invoice without freight.
Please note we do not offer any transit time guarantees nor any compensation if it arrives later than expected once item has been lodged with third party courier, provided below is rough estimate delivery time provided by courier once order has been pick up, does not account for 1-2 business day handling times that may occur, once order has been shipped DHL/Fedex will provide estimated delivery time from those couriers.
New Zealand
- AusPost Standard (Extra Cover): 7-14 Business Days to Metro Area
- Auspost Express (Signature On Delivery & Extra Cover): 5-10 Business Days to Metro Area
- DHL Express 1-5 Business Day Metro Areas (Live rate calculated at checkout, signature service is enabled by default for certain items and value order)
- FedEx Economy®: 1-5 Business Day Metro Areas
- Fedex Priority®: 1-3 Business Day Metro Areas
USA/Canada
- AusPost Standard (Extra Cover): 5-10 Business Days to Metro Area
- Auspost Express (Signature On Delivery & Extra Cover): 3-7 Business Days to Metro Area
- DHL Express 2-7 Business Day Metro Areas (Live rate calculated at checkout, signature service is enabled by default for certain items and value order)
- Fedex Priority®: 1-3 Business Day Metro Areas
- FedEx Economy®: 1-5 Business Day Metro Areas
EU
- AusPost Standard (Extra Cover): 15-25 Business Days to Metro Area
- Auspost Express (Signature On Delivery & Extra Cover): 8-18 Business Days to Metro Area
- DHL Express 2-7 Business Day Metro Areas (Live rate calculated at checkout, signature service is enabled by default for certain items and value order)
- FedEx Economy®: 1-5 Business Day Metro Areas
- Fedex Priority®: 1-3 Business Day Metro Areas
World:
- AusPost Standard (Extra Cover): 7-40 Business Days to Metro Area
- Auspost Express (Signature On Delivery & Extra Cover): 5-35 Business Days to Metro Area
- DHL Express 3-10 Business Day Metro Areas (Live rate calculated at checkout, signature service is enabled by default for certain items and value order)
- FedEx Economy®: 1-5 Business Day Metro Areas
- Fedex Priority®: 1-3 Business Day Metro Areas
Time frame is just estimated provided by carrier and doesn't account for handling and delay caused by carrier. You can you track you order via below websites depending on your order:
Do note: once the item(AusPost) has left Australia, you may need use your state courier to tracking for final leg, if you need assistant on which website/state courier in your country, please contact support.
https://www.dhl.com/au-en/home.html
https://www.fedex.com/en-us/tracking.html
IMPORTANT NOTE FOR INTERNATIONAL ORDERS
- Deliveries outside of the Australia may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid and all import taxes, duties and customs fees as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. We ship via DAP method.
- For more information on customs and import please speak to your local authority for more information this as they will have the relevant information for importing to your location.
- We ship to majority of the world such as North America, Europe, Asia you can see applicable countries at estimates shipping or at checkout. If you don't see your country, you an always contact us for quote for to your country.
Please note that orders will be dispatched within same-2 business day for International Orders but usually same business day for smaller orders, larger order may require extra paper work and verification or during peek periods.
Unsuccessfully Delivery
Any delivery forwarded to the country State Post Office (for AusPost International) due to an unsuccessful delivery attempt must be picked up within 4-7 business days (depending on courier in your country). If you're unsure, who is your local country state postal carrier (EMS network), please contact us on support@dremc.com.au or create a ticket.
For third-party couriers like DHL Express, Fedex, unsuccessful deliveries will either be ready for collection at a local collection point (e.g., a local newsagent or pick location provided within tracking) or a locker box. If no local agent is available, you may need to pick up the parcel from the courier's depot, or you can request a re-delivery at a suitable time directly with the courier. Couriers may offer next-day re-delivery if the location is not a unit, apartment, townhouse, or gated community. Please note that you will be held responsible for any lost or missing goods after the delivery scan. If you encounter issues contacting the courier, please reach out to us for assistance.
Please contact us if goods are returned due to unsuccessful delivery or lack of collection. Note that for goods not collected or undeliverable due to incorrect shipping details or failure to collect from the collection point, a fixed administration fee ($25 AUD for RTS) will be subtracted if item is destroyed by custom we unable to provide any compensation, and the initial pre-paid duty/postage paid is non-refundable as service is paid for to provide service. Contact us for arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.
If any item is returned to DREMC STORE due to no collection or rejection by the receiver due to unpaid duty or taxes once it reaches destination country, the customer will be required to pay for re-sending the order and RTS Fee.
If we do not receive communication from the customer, the order will be held for 10 business days. After this period, the customer may request reshipment at their own cost if the item remains in stock. Otherwise, the item will be classified as a change of mind return.
Where possible, we will deduct the Return to Sender (RTS) fee from the refund processed back to the original payment method. If the total RTS fees exceed the amount already paid, no refund can be issued, as we have paid the RTS fee out of pocket.
Lost, stolen or missing goods
If the parcel has been marked as delivered and is stolen from your front door, unfortunately, we cannot cover this loss. You will need to address this with your home and contents insurance. This situation should not typically occur, as all items are sent via a signature-required service unless you have requested a safe drop option with the courier. If no one is home, the item will be redirected to the post office for collection.
It is the customer’s responsibility to monitor the tracking information provided and contact your local postal or courier service to ensure the safe and timely delivery of your purchase.
We will assist you in recovering an item to the best of our abilities. However, we will not provide a replacement or refund in cases where the package has been delivered but is missing, stolen, or misdelivered if it was sent via a non-insured shipping method.
Please note that if the delivery is shown as delivered by the courier service, we may require a Statutory Declaration stating that you did not receive the item. Please contact us and lodge a ticket if you believed item has been lost, missing, stolen after delivered scan.
Damaged Goods
If there is an issue with your order, please contact us and lodge a ticket with photos and relevant information so we can determine whether you need a replacement part or a complete unit. Depending on the courier, we may also be able to lodge an insurance claim for compensation, but you must contact us within 3 business days with the necessary information; otherwise, we may not be able to process the claim.
Parcel suffering extended delays
As your first point of call, please email or lodge a ticket. We lodge a case with the courier and see why their is a delay and if it can be escalated. Depending on your situation we will email options for trying to get a faster resolution and product to you. We have many orders and we cannot keep eye on every delivery, so please contact us if order has not arrived within a reasonable time. Please note we do not offer any transit guarantees nor any compensation if it arrives later than expected once item has been lodged with third party courier. Please see below for rough time frame to reach out us if your item is delay pass the estimated delivery time frame.
International Standard item hasn't arrived within 10 business days of the estimated delivery time (AusPost International Standard)
Express item hasn't arrived within 1-2 business day of the estimated delivery time (AusPost International Express)
For Fedex/DHL, please reach out if there delay within 1 business days of estimated and we can help follow up on consignment on reason of delay.
If you need any issues or have any questions, please contact us on support@dremc.com.au or create a ticket.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order and received tracking scan updates for more than 15 days of receiving your shipping confirmation email(Australia) or 30 days for International Customers, please contact us with your name and order number, and we will look into it for you and lodge missing/delay parcel with couriers.
Custom 3D Printing Job
Time frame will be given with the quote of the submitted job. For shipping time, please refer to "Delivery within Australia" for time frame to your state and selected service.
Errors and Omissions Excluded