Currently servicing FDM(Fused Deposition Modeling) printers only

Contact us support@dremc.com.au or create a ticket for a quote. 

 

We currently can service both FDM both on and off-site. We hold a large range of parts, so chances the part you need will be in stock so no need to wait weeks parts from manufactures/distributors.

 

Printer drop off in South Side Brisbane (Algester) or contact us to arrange for courier drop/pick up or on site repair and servicing.

 

Repair turnaround will depend on issue/upgrades and will be provided in communication. 

 

Labor price table (Drop Off Service Charge):

Initial 1 Hour  $60
Additional 1 Hour Labour  $40
Ferrule Upgrade  $70
Motherboard Upgrade  $90
Firmware Upgrade  $10

 

Repair/upgrade parts are not included. Any repair parts/upgrade parts has be fully paid before upgrade/repair are carried out.

 

Upgrade / Service:

Ferrule Upgrade: Includes Parts + Labour + Validation (Test Print) 

Motherboard Upgrade: Includes Ferrule + Labour + Validation (Test Print)  + Firmware upgrade if required. (Motherboard not included)

Motherboard Firmware Update: We only support firmware update using official pre compiled from OEMs or custom firmware we use on our in house printers which has been testes extensively.

Additional cost for custom firmware creation and validation is additional and charge by the labour.

3D Printer Assembly Service - We will build and validate your printer for you,  this will also include calibration to ensure it accurate and performs within spec. Pricing depending on printer model and if on-site visit is required for orientation. Contact us for your printer model and we will let you know pricing. 

 

Prices include GST and in AUD

 

On Site (Travel): We charge travel time to and back to additional above labour cost. This charge depends on location and time. 

 

 

Warranty on parts:

Any repair parts or upgrade is cover by manufacturer warranty unless states on invoice. Bare in mind only limited manufacturer and suppliers offer warranty on 3D printing parts for instance Slice Engineering/Capricorn offer limited warranty, while majority are for DOA product which we will check upon install/upgrade. 

If the replaced part fail within specific manufacturer warranty the part is require to be sent back for RMA and will be replaced/refund/repaired base on case by case basis as it would have been if you have purchase directly yourself on our store.  

 

Warranty on repair:

In most cases, we warrant the labour for 3 months, however any of the following are NOT covered from warranty:

  1. Any problems that occur due to a different issue will be considerate as a separate issue will not be cover under warranty. 
  2. Any issue found that we deem unrelated to the fault fixed, it will be a separate repair; even if the symptoms of the fault are the same, but the cause is different.
  3. Any issues that are re-occurrence of the problem to be due to incorrect use, misuse (i.e. some slicer settings, incorrect calibrations, incorrect use of filaments) after repairs.

NB: Attempting to fix the problem without first consulting us also voids warranty immediately. Please feel free to contact us anytime if should you have any further questions or concerns. 

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